Frequently Asked Questions

First time dumpster rental? Have some questions? We've compiled some of the most common questions we get all on one page for your convenience.

What items may I place in the dumpster?

You may place anything in the dumpster that is not hazardous. Acceptable items include construction debris, household items, yard and road waste, and furniture.

What is included in my rental price?

Delivery, pickup and allowable tonnage, depending on size. A fuel surcharge may be added if your order is outside of our service area, but you will always be notified first if this is the case.

What is the rental period/How long may I keep my dumpster?

The standard rental period for a roll-off (open top) is 15 days from the day of last service (including drop off)

What if I need to keep my dumpster longer than 15 days?

You may extend your contract for $10/day past the 15 day mark.

How much notice is required for service?

GRD requests at least 48 hours’ notice prior to service.

When will my dumpster be picked up?

Your container will automatically be picked up at the end of the contract unless you call 48 hours in advance to reschedule.

What if I finish with my dumpster before the rental period is over, or if I fill it up and need a new one?

You may call our office to schedule service at any time during your rental. Please allow at least 48 hours for service. Upon return of a container you will be charged a new rental fee and the 15 day rental period starts over.

What happens if the driver is not able to pickup my container because it is over filled, blocked, too heavy or is not accessible?

If the container is too heavy, over filled you may remove some of the debris and reschedule service. If the container is blocked, it is your responsibility to let us know when it is clear. A trip charge will apply, as will any additional days for exceeding the rental period.

When is payment due and what forms of payment do you accept?

Payment is due at delivery. We accept all major credit cards, as well as cash, check or money order. A credit card is always required to reserve the rental even when paying with cash or check. If you do not pay the driver at delivery/service, your credit card will be charged.

What items may NOT be put in the dumpster?

Items that are hazardous to the environment and items that are flammable may NOT be placed in the dumpster. Below is a list of common items that are prohibited. If you have a question about something that is not listed, please call our office before disposal.

• Tires

Automobile batteries

• Ash, muck, radioactive soil

• Light bulbs

• Batteries

• Asbestos

• Chemicals (including, but not limited to) - automobile fluids, gasoline, paint thinner, paint still in a liquid state, pesticides, corrosives

• Computers, electronics, and televisions

• Appliances containing Freon, natural gas, propane or other chemicals

Will the dumpster damage my driveway? Can it be placed in the street?

The containers can become very heavy and may crack a driveway, especially if it is already damaged. GRD will not place a dumpster on a paver driveway without a Paver Liability Waiver and we recommend you provide plywood to protect the driveway. GRD is not responsible for any damage as a result of placement or pickup.

It is also against our policy to place a container in the street for liability reasons. If street placement is the only option, you may discuss it with one of our customer service representatives.

Why can't I put XYZ in the dumpster? What happens if I do it anyways?

The items which are prohibited from being put into the dumpsters are all those which will be rejected at the landfill. If any prohibited items are found in the dumpster at the landfill, the entire load will be rejected and we will not be allowed to empty the dumpster. In the case that this happens, the driver will bring the rejected load back to where it was picked up from. A trip fee will be charged for the failed delivery trip and the customer (not the landfill nor the driver) will be responsible for removing all prohibited items from the dumpster before we can reschedule and re-attempt emptying the dumpster.

Don't see your question here?

Feel like your question wasn't answered? Have a unique situation you need to discuss? Reach out to us any time during our work hours (8am-5pm) and we will be happy to talk to you and clarify anything. Inquiries are quickest answered by phone. Addresses for E-mail inquiries may be found on our Contact page.